Frequently Asked Questions
Q: My insurance sent ME a bill!! I thought they were supposed to pay you! What's up?
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A: Call our front office staff at 222-PHYS. They will pull your information and let you know whether your insurance paid us or if you are for some reason responsible. Nearly every time, this information will be known before your first visit with us, and Julie or Erin will let you know right away.
Q: I can't afford my co-pay today, or I forgot my money. Do I have to miss my therapy? A: Your health is the most important thing to us. Let Julie or Erin know, and we'll work it out with you, but we do expect your co-pay on the date of treatment. Whatever, don't miss your appointment. Therapy treatments are designed to work over a certain period of time. See the next question about that.
Q: I have my first appointment soon. How long will I be there? I've never had therapy before.
A: Relax. Remember, we're here to help you. Plan on coming in about 15 minutes before your appointment so we can get some background medical information paperwork done, then expect about an hour for your full evaluation. Please wear comfortable clothes, e.g. shorts, sports bra, or loose fitting clothing.
Q: Ouch. I had therapy yesterday, and I'm supposed to come today, but ouch! It hurts!! A: Come in. Therapists know that rehabilitation hurts. Jason and Jenni have both had knee surgery and rehab themselves, so they know personally. More importantly, your therapist works with you, and has years of experience in knowing just how far they can push your therapy. Missing an appointment, however, sets your rehabilitation back, and nobody wants that. If you are worried, call your therapist at 298-1813 and talk it out with them. Recovery is sometimes a painful process, but we understand, and we care...call us.
Q: Something just came up, and I had to miss my appointment.
A: All we ask is that you call, but we plan our day around treating YOU! If you have to miss, please respect the time and give us a quick call, so we can allow another patient to fill your missed time slot.
Q: You have to report to my Worker's Comp rep if I miss three times?? A: Yep. Compliance with the law is very important to us. If you no-show three times on a Worker's Comp injury, we are mandated by law to let your rep know.
Q: I see the 't' in Physiomotion is in the shape of a cross. Is your clinic Christian? Do I have to be a Christian?
A: You just need to be a patient! We are health-care providers, and honor the tradition of healing called for in the bible, but at no point will we preach to you, bring out the bible, or start a-thumping. Our care is individual and designed just for YOU. If you are a Christian, and prayer for your health is important to you, we will honor that desire. If you aren't a Christian, we respect and honor your wishes as well. Your personal religion doesn't matter, just your faith in getting better! Our goal is your overall wellness and rehabilitation. The 't' in our logo is a personal and private acknowledgement of our reason for being.
Q: I want to tell my doctor how my therapy is going, but can't remember all the stuff we've done. Is there something I can take to my doctor? A: You don't have to. We work very closely with your surgeon or prescribing physician, and send them progress reports on your therapy. We are part of your doctor's team to help get you better. However, make sure you tell us when your doctor's appointments are so we can get those reports to them before you get there, okay?
Q: You gave me some exercises and stuff to do at home, but I'm just so swamped, what with my busy schedule. Do I have to do all those exercises? How am I supposed to remember them?
A: We'll give you take-home sheets describing any home-based activity your therapist needs you to do. Our question to you is this: Do you want to feel better? Then do the exercises and follow your therapist's instructions regarding the use of heat and ice. Your therapist is an expert at getting you back to health, and your home regimen is a chance to help yourself without extra insurance costs. Your "homework" is almost as important as your therapy in the clinic! Keep it up, it really does speed up your recovery time, okay?
Q: Well, fine. Since I'm doing all this home exercise, why do I have to come in there to do almost the same stuff? A: We keep an eye on your form, your technique, and evaluate your biomechanics and your progress. We need to see exactly where you are in your recovery to determine how far we should work together to proceed with further treatment options.
Q: I just don't feel like I'm getting better! Why?
A: Talk with us about your feelings. Your feelings and your emotions are so important to the recovery process. Patience is very hard to come by sometimes, but your therapist is your expert, and can encourage you if there is progress to be made, or tell you the hard truth if therapy is no longer an option for you. Either way, we have been there, and we completely understand how tough this whole process can be. We want to know how you feel, both physically and mentally...so please share with us.
Q: I didn't understand what you explained to me, and now I'm a bit confused about my injury. I'm too embarassed to ask again. Is there somewhere I can read about this stuff? A: Ask again. And again. Jason, Kyndra, and Jenni are passionate about educating you about your injury and your recovery. We completely get that it's a lot of information we're throwing at you, especially during your first evaluation. We want you to ask and ask until you understand what we're talking about. There are no stupid questions when it comes to your health. Please keep asking...we're on your side.
Q: We want to thank you for helping us! Can we bring you gifts??
A: It's our job and our gift from above to be able to help you. Gifts are not necessary at all. If, however, you want to bring something, we have to insist you keep it edible or needing of water (a plant or flowers) or the gift must have a value no greater than $10 dollars. Anything else is actually illegal, and tho we love you, we'd have to politely decline. But baked goods are always nice, and we try to have treats for you every once in awhile!
Q: Thank you.
A: No, thank YOU. Seriously. It is our life-goal to help people get better. Jason and Kyndra opened this clinic to have a chance to help people like you, and to help you in the same way as if one of our children or parents needed therapy. Thank you for this chance to do the work we feel called to do.
Physiomotion Physical Therapy and Wellness accepts nearly all insurance PPO plans, Sante Pediatrics, Worker's Compensation, Medicare and many more plans. A proud member of the APTNet physical therapy provider's network, Physiomotion is held to the highest standards of accreditation in order to provide so many insurance options to you, our guest.